Terms & Conditions

General Terms and Conditions of Ludwigsburger Schlossfestspiele gGmbH Internationale Festspiele Baden-Württemberg (hereinafter Ludwigsburger Schlossfestspiele). Status: February 2021

[The following text has been translated electronically. The German original version is legally binding.]

§ 1 Scope of application, conclusion of contract

(1.1) These Ticket GTC apply to all concerts for all concerts for which the Ludwigsburg Schlossfestspiele (Marstallstraße 5, 71634 Ludwigsburg; hereinafter referred to as the "Promoter") and govern the relationship between the visitors (hereinafter referred to as "you", "Purchaser", "Ticket Holder") and the Promoter (hereinafter referred to as the "Visitor Contract"). By purchasing an ticket, the purchaser concludes an event and visitor contract with the organizer and visitor contract and acquires the right to visit the event. In the event of the purchase purchase of several tickets in one sales transaction, the purchaser represents the other the other visitors and the organizer concludes a contract with each visitor for the contract with each visitor for the visit of the event. The visitor acknowledges the rights and obligations in these General Terms and Conditions.

(1.2) The conclusion of the contract between you and us takes place in particular through our sales partners (such as CTS Eventim, Easy Ticket Service, local ticket agencies etc., hereinafter "sales partners"), who sell the tickets on our the sale of the tickets in our name and on our account. In addition to the GTC of our sales partners shall apply in addition to these GTC. In the event of deviating provisions, however, these these GTC of the organizer take precedence. In addition, separate information, in particular from the (e.g. personalisation of tickets, exclusion of passing on, date of dispatch of tickets, etc.), exclusion of passing on, date of dispatch of tickets, etc.).

(1.3) The ticket purchase price, which consists of the basic ticket price, advance booking fee, system fee and other fees, each including statutory VAT, (hereinafter referred to as the "Ticket Purchase Price") is due for payment immediately immediately upon conclusion of the contract and is due to the organizer in full. in full. The sales partners may charge additional fees in their own name.

(1.4) The tickets are sold sold through our sales partners subject to retention of title, i.e. the tickets the tickets are the property of the organizer until full payment of the ticket purchase price and do not entitle the buyer to enter the to enter the booked event.

(1.5) Attendance at an event with a reduced ticket is only possible if the reason for the reduction still exists at the time of the event and can be can be proven at the time of admission. Otherwise, the right to attend the event exists only if the ticket holder pays the difference between the reduced and the normal ticket price. ticket price.

(1.6) The risk of accidental loss shall pass to the purchaser upon handover of the ticket to the dispatch department. perishing is transferred to the buyer. In the event of a later loss, there will be no no refund of the ticket purchase price and also no handover of replacement tickets.

(1.7) Deviating or supplementary general terms and conditions of third parties, in particular those of the purchaser, shall not be accepted, unless otherwise agreed above (cf. (cf. section 1.2) shall not become part of the contract without the prior written consent of the Organiser. part of the contract without the prior written consent of the organizer.

§ 2 Admission, Admission Control

(2.1) Admission to the admission to the event is only possible with a valid admission ticket. At the first admission, the ticket must be shown. Visitors who leave the the event premises will not be granted further admission.

(2.2) Upon security check may be carried out by the security service on site. by the security service on site.

(2.3) The organizer reserves the right to deny a visitor right to refuse a visitor admission to the event for good cause. reason. Good cause shall include, but not be limited to, the following carrying dangerous objects, an obviously heavily intoxicated state of the visitor intoxicated condition of the visitor, if the visitor is obviously under the influence of is under the influence of drugs or has an obvious homophobic, sexist or inhuman or has an obvious homophobic, sexist or inhuman attitude. In case of violation of the protection of minors the admission will also be refused. If there is an aforementioned important reason for refusing admission reason for refusal of admission, the tickets lose their validity and the admission The ticket price will not be refunded.

§ 3 Passing on of tickets

(3.1) For reasons of security, in order to achieve a comprehensive supply of tickets socially acceptable prices and to prevent the resale of tickets at excessive the resale of tickets at excessive prices, in particular to prevent ticket speculation speculation, the Organiser may restrict the distribution of tickets. restrict the distribution of tickets.

(3.2) The Ticket Holder expressly undertakes and assures to purchase and use the Tickets exclusively for private purposes. and to use the tickets exclusively for private purposes. The acquisition for commercial or commercial (i.e. for profit) resale is prohibited. Prohibited is the visitor in particular

a) to offer admission tickets to offer admission tickets for sale at public auctions (in particular on the Internet),

b) to pass on admission tickets tickets for a higher price than the price paid. A price surcharge of up to 10% to compensate for transaction costs incurred is permissible,

c) to sell admission tickets to sell or pass on admission tickets to commercial resellers and/or ticket traders or to pass them on;

d) to sell tickets commercially or without the prior written consent of the Organiser; d) use tickets commercially or use.

(3.3) Should the organizer determine that the ticket holder has violated one or more of the one or more of the regulations in section 3, the Organiser may block the corresponding tickets and either block the corresponding tickets and either deny the customer/ticket holder access to the admission to the event or expel the customer/ticket holder from the event premises, or the event, refuse to sell tickets of any kind to the visitor in the future, or of tickets of any kind to the visitor, ban him from the premises and demand payment of a reasonable 3 the payment of an appropriate contractual penalty in the amount of up to a maximum of maximum of 2.500,00 €. The exact amount of the contractual penalty shall be determined by the organizer in each individual case at its reasonable discretion and shall, in the event of a dispute, be and, in the event of a dispute, is to be reviewed for its appropriateness by the competent review. The contractual penalty is to be offset against any claims for damages by the organiser due to the infringement.

(3.4) A private passing on of an admission ticket for non-commercial commercial reasons, in particular in individual cases of illness or other otherwise prevented from attending is permissible if there is no case of an inadmissible transfer within the meaning of section 3.2.

§ 4 Cancellation, postponement or termination of the event

(4.1) The Organiser expressly reserves the right to cancel or postpone the event in advance for reasons for which it is not responsible (e.g. illness of artists, force majeure, an external, unforeseeable, uncontrollable event such as war, terror, strike, catastrophic weather, epidemic, pandemic). The aforementioned cases of force majeure also include all cancellations due to a continued, renewed, deviating or first-time outbreak of epidemics and pandemics, such as the Covid-19 pandemic, regardless of whether an official ban or an official recommendation lead to the cancellation. Clauses 4.2 and 4.3 shall apply mutatis mutandis if, as a result of a pandemic, the organiser, after weighing up all the circumstances, comes to the conclusion that an event must be cancelled, in particular due to a risk to life and limb of the participants in the event or the event visitors, due to entry restrictions of the participants in the event or the event visitors or due to contract cancellations by third parties, such as subcontractors, for whom the organiser is unable to procure a replacement. There shall be no mutual claims for damages.
(4.2) If the Organiser cancels the event in accordance with section 4.1, the ticket shall become invalid.
(4.3) If the organizer postpones the event according to 4.1, the tickets remain valid. Unless the visitor makes use of his right of return. A claim for refund of the ticket purchase price exists only in case of return. The claim must be asserted against the Organiser by 24:00 hours of the day before the replacement event at the latest and is governed by Clause 4.5. If the deadline cannot be met by the Visitor for reasons for which he is not responsible, the Visitor must provide evidence of this accordingly.
(4.4) For the implementation of the return, please refer additionally to the general terms and conditions of the respective sales partners.
(4.5) If the conditions set out in 4.1, 4.2 and 4.3 are met, the basic ticket price including VAT will be refunded provided the original ticket has been received. As a general rule, fees paid (e.g. advance booking fees and system fees) will not be refunded. Against a claim for reimbursement of fees, the organizer shall declare a set-off with the customer's claim for value replacement, which exists in the same amount due to corresponding services rendered (e.g. brokerage services, use of the ticket system, etc.). The ticket may only be returned and the ticket price refunded within three weeks of the cancelled concert at the advance booking office from which the tickets were purchased. After expiry of the period specified in 4.5, the right to reimbursement shall lapse.
(4.6) The event will be held in all weather conditions. However, should weather conditions give rise to fears of danger to life, limb or health of visitors, artists or staff, the event will be cancelled immediately. In this case, as well as in the event of the event being interrupted for other reasons of force majeure, due to an official order or court decision, a claim for reimbursement exists if less than half of the scheduled performance/performance time has been played upon presentation of the original ticket in accordance with section 4.5. No compensation shall be paid in the event of loss.
(4.7) With regard to the fees charged by the respective sales partner and their possible reimbursement in the event of cancellation or postponement, please refer to the general terms and conditions of the respective sales partner.
(4.8) The above regulations do not affect in any way the rights to which you are entitled in the event of a breach of duty for which the organiser is responsible. In addition to this, please take into account the regulation in section 5.

§ 5 Limitation of liability

(5.1) Claims for damages are excluded. Excluded from this are claims for damages of the buyer from the injury of the life, the body, health or from the violation of essential contractual obligations (cardinal obligations) as well as liability (cardinal obligations) as well as the liability for other damages, which are based on a or grossly negligent breach of duty on the part of the organizer, its legal representatives or vicarious agents. Essential obligations are those whose fulfilment is necessary to achieve the objective of the of the contract.

(5.2) In the event of a breach of essential contractual obligations, the organiser shall be liable foreseeable damage typical for this type of contract, if this was caused by simple caused by simple negligence, unless it is a matter of claims for damages by the claims for damages by the buyer arising from injury to life, limb or health. or health.

(5.3) The restrictions of clauses 5.1 and 5.2 also apply to the benefit of the legal legal representatives and vicarious agents of the organizer, if claims are claims are asserted directly against them. are asserted directly against them.

(5.4) For services (e.g. gastronomic services) and any damages resulting therefrom. damages resulting therefrom, the Organiser is not liable, but rather the respective service service provider directly.

§ 6 Allocation of other places

(6.1) The organizer reserves the right to assign the ticket holder a seat other than the one ticket holder to a seat within the confirmed price category other than the one confirmed price category. Any claims of the ticket holder and purchaser against the organizer Organiser shall not arise from this.

(6.2) Furthermore the Organiser reserves the right to allocate the Ticket Holder a seat in the confirmed price ticket holder to a seat in a different price category than the seat price category, if it is not possible for the Organiser, for reasons for which it is not responsible, to allocate the seat is not able to provide the seat indicated on the ticket. If a higher price category, the ticket holder shall have no claims of the ticket holder and purchaser arise from this. and purchaser. If, on the other hand, the ticket is in a lower price category, the purchaser shall the purchaser is entitled to a refund of the difference to the price stated on the ticket. price indicated on the ticket. The claim is to be asserted by the buyer against the the organizer.

§ 7 Recordings of visitors to the event

(7.1) For the purpose of public reporting on the event and its promotion promotion of the event, the organizer or third parties commissioned by the organizer or otherwise authorized third parties (e.g. radio, press) in accordance with Art. 6 para. 1 p. 1 f) DSGVO independently of each other, create image and sound recordings which may show the visitor as a spectator at the event in question. These image and sound sound recordings may be made by the organizer and by third parties authorized authorised third parties (e.g. radio, press) in accordance with Art. 6 para. 1 p. 1 f) DSGVO. processed, utilized and publicly reproduced.

If a visitor purchases admission tickets not only for himself but for other persons, the visitor must permit the forwarding of the the contents of this section 7 and section 9 to the ticket holder in question. the provisions on the permissibility of passing on the contents of this section according to section 3 remain unaffected.

(7.2) Mobile telephones, tablets and similar devices with a recording function may be be carried, but the making of sound, photo and film recordings is prohibited.

(7.3) Any kind of exploitation, in particular the distribution and public making available to the public (e.g. on the Internet, via social media, etc.) of recordings made with the aid of mobile mobile devices, tablets and similar devices contrary to section 7.2. is prohibited. Reference is made to section 7.5.

(7.4) Other recording devices and cameras of any kind may not be taken into the auditorium. be taken into the auditorium. In the event of infringements, the organiser is entitled to confiscate recording devices and cameras and to retain them until the end of the event. Reference is made to section 7.5.

(7.5) In the event of violations of section 7.3 and/or section 7.4, a fine shall be imposed on the organizer without penalty to be paid to the organizer, the amount of which shall be determined at amount of which is to be determined by the organiser at its reasonable discretion and, in the event of a to be reviewed by the competent regional court in the event of a dispute.

§ 8 Obligations of the customer when attending the event

It is strictly forbidden

- dangerous objects such as weapons of any kind, objects that can be used as throwing can be used as projectiles (in particular bottles and cans), gas containers, pyrotechnic articles (e.g. flares, fireworks or sparklers),

- backpacks and large bags (maximum size: 21 x 30 cm, DIN A 4 sheet),

- umbrellas (because of obstruction of view, in case of rain please think of appropriate in case of rain) to the event.

In this In this case, the organizer is entitled to prohibit you from participating in the event and to expel you from the and to expel you from the premises. Any claims you may have against the organizer in this case. in this case.

§ 9 Schedule and starting times

The performance schedule and starting times are published on the publications of the Ludwigsburg Schlossfestspiele and on the Ludwigsburg Schlossfestspiele website and on the Ludwigsburg Schlossfestspiele website published. Information in the press is not binding.

§ 10 Cast Changes

Insignificant program changes and changes in the announced cast are reserved. reserved. In the event of substantial changes to the programme, the visitor may withdraw from the contract in accordance with para. 4.5 withdraw from the contract. Substantial changes to the programme are

a) if the event is tailored to a famous artist or ensemble and the artist or ensemble is ensemble and this/these is/are replaced;

b) if a specific programme has been announced and the major part of the programme is is exchanged.

§ 11 Applicable law, data protection, place of jurisdiction

(11.1) The Visitor Contract shall be governed by the laws of the Federal Republic of Germany, with the to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and on the applicability of mandatory regulations in particular of the state in which the customer as a consumer has his habitual residence as a consumer, shall remain unaffected.

(11.2) The contract shall remain even in the event of legal invalidity of individual points in its remaining parts shall remain binding. Instead of the ineffective points, the statutory provisions shall apply, if any. Insofar as this would represent an unreasonable hardship for one of the contracting parties, the contract as a whole shall become ineffective.

(11.3) All data transmitted shall be processed and handled in compliance with the and processed in compliance with the relevant data protection provisions. The data protection regulations of the organiser are available at In addition, the data protection regulations of the respective sales partner apply.

(11.4) The exclusive place of jurisdiction for all disputes disputes arising out of or in connection with these GTC shall be Ludwigsburg legally permissible Ludwigsburg.

§ 12 No right of revocation

No right of revocation or return: Even if the organizer offers admission tickets via means of distance communication within the meaning of § 312c 2 BGB (German Civil Code) and therefore a distance contract can exist according to § 312c para. 1 BGB, there is no right of withdrawal or return. BGB, there is no right of revocation for the visitor when purchasing an admission ticket. visitor's right of revocation when purchasing an admission ticket. This means that a two-week right of revocation and return does not exist. Each submission of an offer or order tickets is binding immediately after confirmation by the organizer and obligates the customer to accept and pay for the ordered tickets. tickets ordered.

§ 13 Dispute Resolution

(13.1) Online dispute resolution pursuant to Article 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (OS), which you can find at

(13.2) Information on dispute resolution proceedings before consumer arbitration boards (§ 36 VSBG): The Ludwigsburger Schlossfestspiele gGmbH is not willing and not obliged to participate in dispute to participate in dispute resolution proceedings before a consumer arbitration board.

Amendments to the General Terms and Conditions for Covid-19

§ 1 Covid-19 regulation

The current contact restrictions of the state of Baden-Württemberg apply.

The visitor takes part in the offered event at his own risk.

If symptoms occur, the visitor is requested to refrain from attending the event on his own responsibility.

Please also note the Notes on Covid-19.